Refund Policy

Last updated: May 1, 2026.

UltraMediaView handles subscription requests manually through WhatsApp support and PayPal payment confirmation. Because each order is reviewed individually, refund requests are also handled case by case. This policy explains the general approach used for refund eligibility, troubleshooting, and support expectations.

Free trial first

When available, new users are encouraged to request the 4-hour free trial before purchasing a paid plan. The free trial is intended to help users test playback quality, supported devices, and general compatibility before committing to a manual payment.

Before payment

• Confirm the plan duration you want to purchase.
• Verify the device you intend to use first.
• Ask any setup or compatibility questions before sending payment.
• Review the selected number of devices and the quoted total price.
• Use the free trial when available if you want to test IPTV before buying.

Issue reporting

If there is a problem, contact support promptly on WhatsApp with the device information, the issue description, and the steps already attempted. Early communication helps support assess the best resolution path.

Support and troubleshooting requirement

Before a refund is considered, UltraMediaView should be given a reasonable opportunity to investigate the issue and suggest setup adjustments, app changes, device checks, or other troubleshooting steps. Refund requests made without allowing basic troubleshooting review may be delayed or declined where appropriate.

Refund review

Refund requests should be reviewed case by case according to the circumstances of the order, the support history, and any setup troubleshooting that has already been attempted.

Situations that may support eligibility

• A duplicate payment was made for the same order.
• The wrong plan was activated and support cannot reasonably correct it.
• A serious service issue is confirmed shortly after activation and cannot be resolved within a reasonable support window.
• A payment was completed but the order could not be delivered as agreed.

Situations that may limit or exclude refunds

• The customer ordered without checking device compatibility or setup requirements.
• The issue is caused by local internet performance, home network conditions, or unsupported hardware.
• The user refuses reasonable troubleshooting steps requested by support.
• The service has already been substantially used for a meaningful part of the subscription period.
• The request relates to a free trial, which has no payment amount to refund.

Partial refunds

In some cases, a partial or prorated refund may be considered instead of a full refund, especially when a plan has already been activated and used for part of its intended duration. Any such decision depends on the circumstances of the case and the support history available.

How to request a refund

To request a review, contact UltraMediaView through WhatsApp or email with your order details, payment reference, device information, and a clear explanation of the issue. Keeping the original support conversation available will help speed up the review process.

Refund timing and payment method

If a refund is approved, it should normally be returned through the original PayPal payment route whenever possible. Processing times may vary depending on the payment platform, account review procedures, and banking timelines outside the direct control of UltraMediaView.

Chargebacks and payment disputes

Customers should contact support before opening a chargeback or external payment dispute. Many activation, access, or device issues can be resolved more quickly through direct support. Fraudulent or abusive chargeback behavior may affect future access to support or trial eligibility.

Related policies

This refund policy should be read together with the terms of service and privacy policy.

Contact

For refund questions or case review requests, contact support@ultramediaview.com or use the WhatsApp ordering and support channel listed on the website.